Privacy PolicyYour Privacy Matters to Us

1. Introduction

FavNFresh ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online marketplace platform. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, password, and profile information
• Vendor Information: Business name, licenses, permits, certifications, tax information, and compliance documents
• Transaction Information: Payment details, billing address, shipping address, and purchase history
• Communication Data: Messages sent through our platform, customer service inquiries, and feedback
• Location Data: Region selection, delivery addresses, and GPS coordinates (with your permission)

2.2 Automatically Collected Information

When you use our Platform, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks, searches)
• Cookies and similar tracking technologies
• Log files and analytics data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Platform and services
• Process transactions and send related information
• Verify vendor compliance and manage onboarding
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraud
• Personalize your experience and provide relevant content
• Send you marketing communications (with your consent)
• Comply with legal obligations and enforce our Terms

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Vendors and Consumers

To facilitate transactions, we share necessary information between buyers and sellers, such as delivery addresses, contact information, and order details.

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, hosting, and customer service.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure payment processing through PCI-compliant gateways
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-Out: Unsubscribe from marketing communications
• Cookie Controls: Manage cookie preferences through your browser

To exercise these rights, please contact us using the information provided in Section 10.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and activity on our Platform. Cookies help us:

• Remember your preferences and settings
• Analyze how you use our Platform
• Provide personalized content and advertisements
• Improve our services and user experience

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Platform.

8. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Platform, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: